Lead & develop pilots and shape Jetconnect operations across New Zealand

Oversee Flight Crew Operations ensuring safety and service excellence

Full time permanent position based in Auckland, New Zealand

The Deputy Manager Flight Crew Operations oversees all Jetconnect pilots including managing the strategic and day to day operational and people elements of Jetconnect Flight Crew.

The role focuses on maintaining high standards and fostering a performance driven culture by building a high performing, engaged team. This role includes leading face to face communication with crew, promoting pilot development and leadership, and evaluating teams against performance metrics. Additionally, the role collaborates with the Manager Flight Crew Operations, to design and implement local projects that drive change and operational efficiency.

We’re looking for a proactive leader who is passionate about people and culture. In this role, you’ll drive an inclusive workplace, build a high-performing, customer-focused team, and lead continuous improvement initiatives across Base Operations. You’ll oversee operational performance and manage all aspects of the employee lifecycle.

As Deputy Manager Flight Crew Operations, you’ll be the key link between Jetconnect and our pilots. You’ll provide support, feedback, and development opportunities, while fostering strong relationships built on trust. Your focus will be on increasing pilot engagement, ensuring safe and efficient operations, and creating an environment where our team can thrive.

Key Responsibilities

All aspects of people leadership for Jetconnect pilots
Managing flight crew in respect to leave and attendance management, scheduling, grievance management, aircrew licensing, promotion bids and award interpretation.
Operational and Business Leadership and Improvement
Safety leadership, exhibiting and ensuring a strong safety culture
Leading communication strategies, ensuring appropriate and timely communication of critical business information, customer feedback and safety information for Jetconnect pilots
Financial Success, Operational and Customer Excellence for Jetconnect pilots
Overseeing resourcing requirements and managing change and transformation initiatives in both bases
Managing the engagement and recognition strategy for Jetconnect pilots
Maintaining superior industry, market and regulatory knowledge to ensure the best decisions are made to positively effect Jetconnect & the Client
Developing a robust performance standards strategy which underpins a high performance culture
Comply with Corporate and Divisional Service Standards
Comply with and promote safety in the workplace as well as participating in QF Safety Work groups and Forums.

You’ll have 

Ability to build strong cross functional relationships within Jetconnect, and Qantas as required

Self-management orientation

Excellent facilitation, presentation, influencing and diplomacy skills

Proven ability to work on multiple tasks

Strong leadership skills, with an ability to positively influence others

Proactive problem-solving approach

Proven ability to follow through on commitments

Accepts accountability for decisions

An established high achiever

Flexible enough to meet the demands of a 24/7 operation

Why the Qantas Group?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.

If you’re ready to step into a culture that will challenge and excite you, submit an application and let’s explore how we go places together.

Applications close: Monday 26th January 2026

Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

About Us

Our people are everything. Jetconnect is a 100% owned subsidiary business of Qantas. With the Jetconnect head office located in Auckland and crew bases in both Auckland and Wellington, we employ more than 650 people across New Zealand to provide Cabin Crew, Pilots and other aviation services to the Qantas Group. Our people are at the heart of everything we do, and it's their passion for safety, customer service and operational excellence that helps us to deliver the Qantas spirit from the heart of New Zealand.

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