Passenger Services & Operations - Multiple Roles - Western Sydney International

About the Opportunity

Menzies Aviation is excited to be establishing operations at Western Sydney International Airport (WSI), one of Australia's newest and most significant aviation developments. This is a unique opportunity to join a brand-new airport operation from the ground up, helping establish a safe, efficient and customer-focused operation from day one. Start date 12 October 2026.

Current Opportunities

• Passenger Services Officer – deliver a high standard of customer service across check-in, boarding, arrivals, special assistance and other passenger processing activities
• Service Desk Officer – coordinate flight check-in and passenger service activities, supporting airline requirements, operational communication, documentation and flight closure processes
• Turnaround Coordinator – coordinate aircraft turnaround activities across airline, ramp and service providers to deliver a safe, secure and punctual departure
• Operations Officer – coordinate operational communications, flight documentation and pre-flight activities to support the safe and efficient movement of aircraft
• Load Controller – manage and monitor aircraft load planning, documentation and operational communications to support safe, efficient and on-time departures
• Passenger Services Supervisor – lead and support Passenger Services teams, providing direction, coaching and operational oversight

All positions are Permanent Part Time (minimum 20 hours per week), permanently rostered on night shifts to early mornings across a 7-day rotational roster, with shifts expected to operate between approximately 19:00 and 01:00, including rotational weekends and public holidays.

Essential Requirements

• Previous aviation, airport, customer service or relevant airport operational experience
• A genuine commitment to exceptional customer service
• Excellent communication and interpersonal skills
• The ability to remain calm and professional in a fast-paced, time-critical environment
• Strong attention to detail and the ability to follow procedures accurately
• Fluency in spoken and written English
• Unrestricted working rights in Australia without employer sponsorship
• Willingness to complete all required aviation security, background and pre-employment checks
• Role-specific requirements may apply, including relevant aviation, operational coordination or leadership experience for Load Controller, Turnaround Coordinator, Operations Officer and Supervisor positions

Benefits

• Competitive pay – base rates from $30.92 to $40.64 per hour, plus applicable shift penalties and allowances
• Be part of establishing the WSI operation from the ground up
• Comprehensive training and ongoing development
• Opportunities to build skills and progress an aviation career

How to Apply

Applications must include a cover letter identifying the role considered most suitable and explaining relevant licensing/certifications. Applications without a cover letter will not be considered.