About dnata
dnata is a leading global air services provider delivering safe, efficient and seamless ground handling services across Australia, including passenger services, ramp and baggage handling, and cargo operations.
The Opportunity
As a Passenger Service Delivery Agent at Sydney International Airport, you'll work in a fast-paced team handling check-ins, passenger services and gate duties while ensuring safety, compliance and excellent customer service. This is a permanent part-time role.
Key Responsibilities
- Deliver a high standard of customer service for all client airlines
- Carry out passenger check-in duties and other passenger service duties
- Assist passengers during disrupted or delayed services and those requiring special assistance, including wheelchair assistance
- Follow all OH&S requirements and report incidents immediately
- Help achieve 100% On Time Performance for scheduled departures
Essential Requirements
- 1-2 years' experience in a customer service-oriented role
- Ability to handle baggage up to 32kg and assist special needs passengers
- Ability to work unsupervised in a changing, fast-paced environment
- Availability for rostered shifts across 24/7
Benefits
- 5 weeks annual leave; parking paid by dnata
- Uniforms and ID cards supplied; minimum 20 hours per week
- Career progression opportunities
How to Apply
Apply via the Seek listing.