About the Company
Since 1833, Menzies Aviation has evolved to become a key partner in the global aviation industry, delivering time-critical logistics services across six continents, over 34 countries and 200 locations.
About the Role
We are currently seeking a Customer Service Agent (Reception) who shares our values of Safety & Security, Passion, Integrity, Reliability, Innovation and Teamwork. Suitable candidates will be required to deliver high performance standards around all aspects of cargo handling, meeting the requirements of our customers based at Brisbane Airport on a Permanent Part-Time (min 24 hours per week, average 30-35 hours per week) basis.
Key Responsibilities
- Be the first point of contact for delivery drivers entering the facility / reception
- Process documentation at freight acceptance and delivery
- Maintain professional relationships with customers
- Assist customers with enquiries and resolve customer complaints
- Create invoices and reconcile banking ensuring that all applicable charges are collected
- Process cash and electronic transactions
- Complete general filing and other office duties
Essential Requirements
- Professional, approachable and warm in style with a strong attention to detail
- Previous experience in an administration role – minimum of 1 year
- Ability to work autonomously effectively and efficiently
- Exposure to a blue-collar workforce highly regarded
- Strong ability to problem solve and deliver solution based outcomes
- Strong written & verbal communication skills, with a focus on detail
- Proficient ability to utilise the Microsoft Office suite
- Motivation and flexibility to work on a 7-day rotational shift roster
Applicants will be required to undergo a Police check, Airport security check and pre-employment medical as part of the standard conditions of employment.