About the Company
Skytrans Australia is a regional airline providing RPT, ACMI and Charter services, operating a fleet of 11 aircraft including Dash 8 turboprops and Airbus A319 jets, part of the Avia Solutions Group.
The Opportunity
Permanent full-time Customer Service Officer based at Cairns Airport, 38 hours/week, Tuesday to Saturday, primarily afternoon shifts, reporting to the Base Supervisor.
Key Responsibilities
- Welcome passengers and assist with check-in, boarding and transfers
- Manage flight paperwork, manifests, invoicing and cargo bookings
- Handle freight, animal transport and special requests (meals, wheelchairs)
- Coordinate fuel and equipment orders for remote stations
- Manage the operations on-call phone/email and liaise with outstation agents
- Ensure smooth flight dispatch and arrival, providing timely stakeholder updates
- Data entry and admin using Microsoft suite, reservations and safety systems
Essential Requirements
- Minimum 2 years in a customer-facing role
- Strong initiative and problem-solving ability
- Excellent communication and interpersonal skills
- Dangerous Goods Certificate, or willingness to obtain
- Eligibility to obtain an ASIC
How to Apply
Apply via the link provided.