About the Role
Join Virgin Australia's Guest Contact Centre, based in Brisbane CBD, supporting guests across a broad range of customer service, sales and case-management activities. Virgin Australia is currently recruiting for opportunities within its Group Sales team, supporting organisers of groups of 10 or more passengers.
Key Responsibilities
- Respond to guest enquiries across phone, email and digital channels
- Assist with bookings, itinerary changes, cancellations and general travel enquiries
- Provide tailored solutions for complex itineraries, group travel and special service requests
- Build positive relationships with guests, travel partners and internal stakeholders
- Process refunds and support service recovery where required
- Manage guest concerns with empathy, professionalism and sound judgement
Essential Requirements
- Previous experience in customer service, sales or travel management desirable
- Experience in travel, aviation, group travel or events highly regarded
- Excellent verbal and written communication skills
- Ability to quickly learn and confidently use multiple systems
- Availability to work a rotating seven-day roster including day, evening and weekend shifts
Benefits
- Flight perks and shopping discounts
- Wellbeing support and training and development opportunities
How to Apply
Apply via the Seek listing.