About the Company
Virgin Australia is a major Australian airline built around service, safety and giving guests real choice.
The Opportunity
Customer Advocacy Analyst turning customer insights into business improvement, supporting Virgin Australia's readiness for the Aviation Industry Ombuds Scheme. Brisbane based ideally, Sydney/Melbourne considered.
Key Responsibilities
- Analyse customer advocacy and complaints data for trends and root causes
- Develop and maintain dashboards, reports and performance metrics
- Support Ombuds, regulatory and governance reporting
- Partner with Customer Advocacy and Customer Experience teams on improvement initiatives
Essential Requirements
- Experience analysing customer, complaints or operational performance data
- Strong dashboard/reporting experience (Power BI, Tableau, Excel)
- Strong analytical and root cause analysis capability
- Governance/regulatory/Ombuds reporting exposure, ideally in aviation, highly regarded
Benefits
- Discounted flights ($1000 travel credits/year)
- Flexible hybrid work style
- Free counselling and wellbeing app access
How to Apply
Apply via the link provided.