About Jetstar
Jetstar has flown more than 400 million customers since launching in Australia in 2004, operating around 3,000 flights weekly to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific with a fleet of more than 80 aircraft.
About the Role
As Quality & Insights Lead, you'll embed and evolve Jetstar's Automated Quality Management (AQM) capability across contact centre operations, shaping the future of quality assurance through AI, automation and data-driven decision making. Permanent, full-time role based at Docklands Head Office.
Key Responsibilities
- Lead implementation, optimisation and ongoing maturity of the AQM framework
- Translate complex quality data into actionable insights improving customer experience and compliance
- Oversee quality governance, calibration activities and performance frameworks
- Identify emerging trends, risks and opportunities using automation and analytics
Essential Requirements
- Experience in Quality Assurance, Customer Experience, Contact Centre Operations or Continuous Improvement
- Experience implementing automated quality management, speech analytics or AI-enabled quality solutions
- Knowledge of Genesys Cloud or similar contact centre platforms
How to Apply
Apply by Monday, 24 August 2026, via the Jetstar Airways listing on LinkedIn.