About the Company
Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Swissport's mission is to provide the aviation industry with consistent and tailor-made solutions around the globe for a better customer experience.
About the Role
As an Aspire Lounge Supervisor at Perth Airport, you will lead a team of Lounge Agents to deliver exceptional guest experiences, responsible for ensuring smooth daily operations, maintaining high service standards, and supporting your team to consistently exceed guest expectations. You will work across a shift pattern aligned with airline schedules, acting as a role model demonstrating professionalism, adaptability, and a guest-focused approach.
Key Responsibilities
- Lead, coach and motivate Lounge Agents to deliver outstanding guest service across all lounge areas.
- Ensure lounge operations run efficiently, including guest check-in, capacity management, stock control, and reporting.
- Maintain cleanliness, presentation, and service standards in all areas of the lounge, including reception, barista station, buffet, and amenities.
- Monitor guest flow and adapt staffing to ensure smooth operations during peak periods.
- Support team members in resolving guest inquiries or issues, ensuring a positive outcome.
- Ensure compliance with airline contracts, lounge policies, and health & safety regulations.
- Conduct team briefings, performance feedback, and assist with rostering and shift planning.
- Foster a strong team culture that encourages collaboration, accountability, and professional growth.
- Liaise with internal stakeholders and service providers to maintain seamless lounge operations.
Essential Requirements
- Previous experience in premium hospitality, customer service, or lounge operations.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Excellent communication, problem-solving, and organisational skills.
- Ability to work under pressure while maintaining composure and professionalism.
- Knowledge of RSA and Food Safety requirements, maintaining these certifications diligently.
- Flexible to work across varying shifts aligned to airline schedules.
- Permanent residency of Australia or New Zealand, or the right to work in Australia or New Zealand.
Benefits
- Uniforms provided.
- Career advancement opportunities.
- Accrual of annual and personal leave.
- Comprehensive paid training and ongoing support.