About the Company
Cathay Pacific is recognised as one of the world's leading airlines, operating flights to destinations across Asia, Europe, North America and the Middle East through its hub in Hong Kong.
The Opportunity
Cathay Pacific is seeking a Senior Airport Lead for a 6-month, fixed-term, full-time position based at Adelaide Airport. This role oversees and supervises the team during an operational shift to ensure airport operations run smoothly and efficiently, while conforming to safety and security standards.
Key Responsibilities
- Lead and supervise GHA teams dedicated to Cathay flight operations, including flight briefings
- Ensure GHA teams have the product knowledge, skills and training to deliver the highest quality of customer experience
- Rigorously execute corporate safety, security and quality policies
- Promote a culture of zero tolerance on safety and security incidents
- Continuously drive improvement in operational performance and productivity
- Proactively prevent and manage flight disruptions and irregularities
- Support station administration duties as required
Essential Requirements
- Able to work shifts Monday to Sunday
- At least 2 years' customer service experience, preferably in airlines or airport services
- Demonstrable ability to work independently
- Strong customer service mentality with superior interpersonal and communication skills
- Proven experience motivating, coaching and developing team members
- Capability to plan and prioritise a high volume of workload
How to Apply
Submit your application with a cover letter detailing your relevant experience via the Seek listing. Unrestricted Australian work rights required; visa sponsorship is not offered.