About the Role
We are seeking to appoint a highly motivated and skilled Customer Services Officer for a temporary full time basis to join the Singapore Airlines Adelaide Airport Team. The position is responsible for upholding Singapore Airlines' high customer service, safety and security standards whilst undertaking airport operation duties and working closely with ground services partners.
Key Responsibilities
- Perform activities related to flight handling, including pre-flight planning, check-in, departure and arrival handling, baggage, lost and found, ramp, lounge, delay handling and any customer enquiries
- Proactively interact with customers at all touchpoints and address complaints by providing effective solutions
- Work closely with various ground services partners to ensure that services are delivered in accordance with the service standards agreement
- Maintain proper records and filing system on flights and daily operations
- General airport administrative duties, including vendor invoice verification
- Review work procedures and implement solutions to improve the service experience or efficiency
Essential Requirements
- Excellent face-to-face communication and complaint resolution skills
- High standard of professional deportment and personal presentation
- Sound knowledge and understanding of all ground handling functions such as customer handling, baggage handling, aircraft handling, load control, cabin services, delay handling, crisis management, etc.
- Strong service ethic, along with effective time management and organisational skills
- A strong team player who promotes team spirit and team unity
- The ability to work shift-work hours
This is a full-time temporary shift worker position - 76 hours/fortnight. All candidates must be eligible to work in Australia, as evidenced by Australian citizenship or Permanent Residency status.
Benefits / What We Offer
The position has a salary range of $67,969 - $82,992 inclusive of superannuation. The starting salary may be adjusted commensurate with experience and forms part of an overall salary package that includes superannuation, attractive travel benefits and subsidised health insurance.
How to Apply
Applications close 4 September 2026. Only shortlisted applicants will be contacted for an interview.