About the Company
Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling and Passenger Services to over 300 million passengers annually at 276 airports in 45 countries, supporting more than 850 airline partners worldwide.
About the Role
Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft, working a 7-day rotating roster with flexible hours including early mornings, late nights and weekends.
Key Responsibilities
- Assist passengers during check-in, boarding and disembarkation
- Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage
- Provide accurate flight information, including updates on delays, cancellations and gate changes
- Resolve passenger complaints and issues efficiently and professionally
- Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance
- Ensure compliance with security procedures and protocols
- Coordinate with other airport personnel and departments to ensure smooth operations
- Provide assistance and support during emergencies, including medical incidents and flight diversions
- Maintain accurate records and documentation for all transactions
Essential Requirements
- Full availability to work across a 7-day rotating roster
- Strong interpersonal skills and a team player
- Physically capable of handling passenger baggage and operating wheelchairs when required
- Fluent in English (additional languages welcomed)
- Australian Citizen/Resident with unlimited work rights
- Valid Australian driver's licence and reliable transportation
- Must be 18 years of age or older
Benefits
- Employee parking available and uniforms provided
- Opportunities for career advancement
- Accrual of annual and personal leave
- Comprehensive paid training (2-4 weeks) and ongoing support
- Opportunity to up-skill and train on receipt and dispatch of aircraft
- Discounts to Aspire lounges
How to Apply
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand, may apply.