About the Role
Join the world's leading ground handler at Melbourne Airport as a Passenger Services Agent. This Permanent Part Time role involves check-ins, passenger services and gate duties in a fast-paced team environment, ensuring safety, compliance and excellent customer service.
Key Responsibilities
- Deliver a high standard of customer service for all client airlines
- Carry out passenger check-in and other passenger service duties
- Assist passengers during disrupted or delayed services, and those requiring special assistance, including wheelchair assistance
- Follow direction to achieve timely aircraft scheduled departures (100% On Time Performance)
- Comply with dnata Standard Operating Procedures and Policies
Essential Requirements
- 1–2 years' experience in a customer service-oriented role
- Ability to handle baggage up to 32kg and assist special needs passengers
- Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week
- High level computer skills