About Swissport
Swissport is a global leader in aviation services, providing ground handling, cargo handling and passenger services to over 300 million passengers annually. We are driven by our core values: Show You Care, Do the Right Things and Win as a Team.
Job Summary
As the Passenger Services Manager, you’ll lead a team of professionals, including Supervisors and trainers, delivering essential support services for our airline clients at Melbourne Airport. You’ll motivate high-performing teams, oversee customer relationships and collaborate closely with senior leadership to enhance performance and foster a culture focused on safety, efficiency, reliability and exceptional service delivery.
Your Activities
- Provide OH&S oversight and guidance, fostering a positive safety culture and a Just Culture
- Ensure compliance with company and client procedures and regulations
- Lead optimal operational efficiency through effective planning and management of manpower, including rosters, training and leave, and overseeing key cost areas and revenue capture
- Ensure airports meet performance requirements and maintain operational integrity
- Monitor, manage and report on airport performance, analysing scorecards and implementing corrective strategies
- Manage the safe and secure operation of all equipment
- Lead and coach the team, actively managing individual performance including escalated grievances and disciplinary issues
- Maintain effective communication and relationships with key client representatives and stakeholders
Your Profile
- Technically proficient in multi-client airport operations, ground handling and aircraft loading
- Experienced in leading large workforces, ideally in ground handling or airline environments
- Leadership background in fast-paced, safety-focused service operations
- Knowledgeable in training practices and regulatory/skills-based training compliance
- Skilled in relationship-building and stakeholder engagement
- Excellent written and oral communication skills
- Familiarity with enterprise bargaining agreements and workforce planning processes
What We Offer
- Permanent full-time position with competitive remuneration
- On-site employee parking
- Opportunities for career advancement
- Comprehensive training and ongoing support
How to Apply
Successful applicants must be able to obtain and maintain an ASIC and pass background security checks. Only permanent residents of Australia or New Zealand, or those with the right to work, may apply. Apply via the link provided.