About the Role
Join the world's leading ground handler at Adelaide International Airport. The Passenger Service Delivery Agent ensures timely, efficient and safe passenger service, including check-in and gate agent duties, while meeting regulatory requirements and client KPIs. Most shifts are 4 hours in length on a 7-day rotating roster.
Key Responsibilities
- Deliver a high standard of customer service for all client airlines
- Carry out passenger check-in duties and other passenger service duties
- Assist passengers during disrupted or delayed services, and those requiring special assistance including wheelchair assistance
- Ensure compliance with OH&S regulations and company policies
- Support timely aircraft turnarounds and 100% on-time performance
Essential Requirements
- Commitment to dnata values and operating procedures
- Desirable experience in a customer service-oriented role
- Ability to handle baggage up to 32kg and assist special needs passengers
- Satisfactory security clearance (ASIC) and pre-employment medical/drug and alcohol test