SVP Client Delivery & Regional Lead APAC

Who We Are

Accommodations Plus International (API) is a technology and services company focused on driving innovation across the travel and transportation industry. We partner with organisations in the airline, cruise, and rail sectors to deliver solutions that improve layover operations, enhance customer experience, and support long-term growth.

Our mission is to make layovers simpler and more efficient for crew members, and we bring that to life through deep industry expertise and a practical, results-driven approach. Today, API's platform powers over 18 million crew room nights each year for 100+ airlines and travel operators worldwide.

The Opportunity

API is seeking a well-seasoned industry professional to join as Head of Client Delivery, overseeing the entire APAC region across Account Management, Sourcing and Operations. This role also builds and maintains relationships with API's APAC-based clients, maintaining long-term key customers by understanding their requirements. The position is based in API's Sydney office in Mascot, NSW.

Key Responsibilities

• Proactively execute a client relationship management plan to consistently meet delivery expectations
• Understand client operational and technical deliverables to best position API's solutions
• Expand relationships with existing customers by continuously proposing solutions that meet their objectives
• Manage, oversee, develop and maintain the Account Management and Sourcing functions, directly managing Account Manager/Director and Sourcing Specialist/Supervisor roles
• Ensure the Operations team successfully resolves issues such as delays and changes arising from unforeseen circumstances
• Hold responsibility for effective onboarding of new network clients, including budgets, forecasts and SLAs
• Serve as the last escalation point for client issues and lead strategy for contingency planning during operational disruptions
• Identify new sales opportunities within existing accounts and lead contract renewal negotiations
• Hire, train and manage Account Managers and Sourcing Supervisors/Specialists, and coach and mentor Operations team members

Essential Requirements

• Bachelor's degree in business administration, sales and marketing or a related field
• Proven experience as a key executive in a Hotel, Airline and/or Technology-based business, with a track record in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with the ability to build relationships at all organisational levels
• Excellent organisational, problem-solving and negotiation skills
• Solid judgement and leadership skills with strong attention to detail

Other Details

• Supervisory responsibility: Yes
• Full-time; API supports a 24/7/365 operation and hours may vary depending on business needs
• Travel required: approximately 30%

How to Apply

If you're looking to grow your career in a company that values steady progress, real impact, and long-term development, apply today.