Customer Delivery Supervisor

About Us

Part of the Emirates Group, dnata catering & retail is Australia's leading inflight catering and retail partner, supporting many of the world's most recognised airlines with award-winning meals and exceptional inflight dining experiences.

About the Role

We are seeking an experienced Customer Delivery Supervisor to join our Sydney team. Supporting the Customer Delivery Manager, you will oversee daily aircraft catering logistics, ensuring meals, equipment and supplies are delivered safely, accurately and on time while driving operational performance in a fast-paced aviation environment.

Key Responsibilities

• Lead daily Customer Delivery operations and ensure on-time aircraft servicing
• Coordinate operational teams to meet service, safety and customer requirements
• Manage rostering, workforce planning and labour utilisation
• Conduct team briefings and support performance, training and development activities
• Monitor vehicle operations, maintenance compliance and safe driving practices
• Investigate delays, incidents and operational issues, implementing corrective actions
• Ensure compliance with safety, security, aviation and company standards

Essential Requirements

• Demonstrated experience in a supervisory role within airline operations, logistics, transport, aviation services, catering or another high-volume operational environment
• Experience leading and developing operational teams in a fast-paced environment
• Current HR Licence (required)
• Eligible to obtain and maintain an ASIC and Airside Driver Authority (ADA) Pass
• Experience with workforce planning, rostering and operational scheduling
• Strong commitment to workplace safety, compliance and professional standards
• Excellent communication, problem-solving and organisational skills with the ability to lead and motivate diverse teams

Benefits

• 5 weeks annual leave
• Competitive salary
• Free meals and free parking onsite
• Career development and progression
• Discounts at hundreds of retailers, novated leasing and wellbeing resources

The recruitment process includes interviews, health checks, reference and criminal history checks, and verification of working rights.