Aviation Operations Coordinator

About the Company

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5,000 strong professional team, working in more than 150 locations worldwide. As a global leader in the fuel industry, World Fuel offers exceptional individuals the opportunity to become part of a truly successful international corporation, and is proud to be among the Fortune 100 companies.

About the Role

As an Aviation Operations Coordinator, you will play a critical role supporting aviation customers across the Asia-Pacific region and around the world. This position combines customer interaction with real-time operational coordination in a fast-paced, 24/7 environment. You will manage customer requests through phone and email while coordinating with suppliers, airports, fuel providers, and internal teams to ensure customer requirements are delivered accurately and on time.

Key Responsibilities

• Manage a high volume of customer requests received via phone and email from aviation clients across the globe
• Build strong customer relationships through professional, responsive, and solution-oriented communication
• Serve as a key point of contact for customer inquiries, requests, and operational issues
• Assess and prioritize requests based on urgency, operational impact, business risk, and customer commitments
• Coordinate with internal departments including Sales, Credit, Collections, Billing, Supply, Logistics, and Fuel Operations to ensure timely execution of customer requirements
• Support the resolution of operational disruptions, service issues, and exceptions while following established procedures and escalation protocols
• Monitor fuel availability, operational risks, and service impacts and communicate updates to customers and internal stakeholders
• Coordinate activities across multiple countries, suppliers, vendors, and stakeholders to support seamless service delivery
• Follow established operational procedures, controls, and escalation paths; maintain accurate documentation of customer interactions and operational activities
• Escalate issues appropriately and engage the necessary stakeholders to support resolution

Essential Requirements

• 1-3 years of experience in aviation operations, airline operations, airport operations, logistics, transportation, freight forwarding, supply chain coordination, travel operations, customer operations, dispatching, or other fast-paced operational environments
• Experience managing high volumes of phone calls and emails while balancing multiple priorities
• Excellent verbal and written English communication skills
• Strong customer service and relationship management skills
• Ability to assess urgency and prioritize work based on operational impact and customer commitments
• Strong problem-solving and decision-making abilities; high attention to detail
• Ability to remain calm and effective under pressure
• Valid passport

Desirable

• Aviation industry experience; airline, airport operations, aviation support, logistics, transportation, freight forwarding, travel operations, or dispatch experience
• Experience supporting global customers across multiple countries or time zones
• Familiarity with Oracle or similar systems
• Additional language capabilities

How to Apply

Apply via the link provided.