Trip Support Executive

Key Responsibilities

• Arrange and obtain all required flight permits, overflight and landing clearances, airport slots, and parking approvals for domestic and international operations.
• Arrange ground handling services as required.
• Liaising with external providers (handling agents, FBOs, fuel suppliers, Civil Aviation Authorities, Immigration, Customs, etc.) concerning any ground services arrangements or operational requirements, to ensure compliance and timely approval.
• Coordinate all ground arrangements: handling services, fueling, catering, ground transportation, hotel booking, crew logistics, and visa/immigration-related requirements.
• Work with MJets FBO and international partners to ensure seamless operations and VIP-level service delivery at all stations.
• Provide accurate guidance on airport operations, entry restrictions, service capability, and operational requirements.
• Deliver timely communication on updates, issues, or contingencies, ensuring exceptional customer experience.
• Prepare accurate quotations and service orders in FBO ONE based on flight details, aircraft type, and required services.
• Verify pricing according to station rates, customer category, and company policy.
• Ensure all quotations, orders, documents, and service records are properly filed for traceability and audit compliance.
• Promote company services and identify opportunities to increase sales and revenue.
• Build and maintain strong relationships with clients, brokers, operators, and business partners.
• Follow up on sales leads, inquiries, quotations, and potential business opportunities.
• Identify opportunities to offer additional services based on client requirements.
• Promote related services such as ground handling, fuel coordination, permits, accommodation, transportation, and other trip support services.
• Maximize revenue opportunities from existing clients.
• Generate and issue secure payment links (VISA, Master Card, AMEX) and support pre-flight payment collection.
• Review billing details, confirm payment status, and coordinate with Ground Handling for onsite payment when required.
• Ensure proof of payment and financial documents are uploaded and recorded accurately in FBO ONE.
• Maintain complete and accurate flight documents, including Flight Plans, General Declarations, ICAO FPL, Slot Letters, permits, and invoices.
• Keep documents organized and readily accessible for audits or authority inspections.
• Handle last-minute changes, flight delays, slot conflicts, or crew visa issues with professionalism and urgency.
• Coordinate resolutions with relevant departments and escalate critical matters to the Trip Support Supervisor or Manager.
• Prepare shift reports summarizing operations, issues encountered, pending tasks, payment status, and customer escalations.
• Support management with data collection and operational administration for audits, performance review, and continuous improvement.
• Ensure that all of the above is fulfilled efficiently, always within the safety boundaries and with the customer’ s satisfaction in mind at all times.
• Other assignments assigned by the company

Qualifications

• Bachelor’s degree in Aviation Management, Air Transport Management, Business Administration, or a related field.
• Experience in Hospitality or Sales is preferred.
• Fluent in both spoken and written English. A TOEIC score of 650 or above is preferred
• Thai native speaker is required
• Willing and able to work in a rotating shift environment, including weekends and public holidays, as required.
• Excellent interpersonal, coordination, and customer service skills with the ability to work effectively with flight crew, authorities, international partners, and customers.
• Able to work under pressure, manage multiple tasks efficiently, and respond effectively to last-minute operational changes.
• Dynamic, positive, proactive, and a strong team player.
• High attention to detail and strong documentation control skills.
• Proficient in Microsoft Office and operational systems (experience with FBO ONE or similar systems is an advantage).
• Proven sales or business development experience, preferably in aviation, travel, hospitality, logistics, or related industries.
• Ability to identify sales opportunities and convert inquiries into business.
• Good negotiation and persuasion skills.
• Strong follow-up and closing skills.
• Ability to understand customer needs and provide appropriate solutions.
• Commercial awareness and ability to work toward sales targets.