Area of Responsibility
- Responsible for handling Pre-flight tasks, such as scheduled and Ad-hoc retimes ad cancellations notifications.
- Reply email from passengers who have affected from Schedule Change and Ad-hoc within the service level agreement (SLA).
- To take incoming telephone enquiries, complaints and questions from station managers who have called the Pre-flight hotline.
- Delivering a quality service, particularly when team members are working in stressful conditions dealing with customer complaints.
- Other assignments from the direct Manager.
Minimum Requirements
- University degree in airline business or hospitality management or related filed.
- Able to work in shift basis
- 1 year of customer service experience
- Negotiation skill in handling challenging customers and good problem solving skills
- Stress tolerance and able to act under stressful circumstances
- Locations
- Samut Prakan, Thailand
- Timezones
- Worldwide
- Education
- bachelor degree
- Experience
- 1+ years