Customer Service Agent (Busuanga)

Department: Customer Service - Busuanga

Employee Type: Probationary

Explore this opportunity as a Customer Service Agent and join our growing team at 1Aviation!

Attends to passenger needs and requirements based on company policies and procedures within the assigned area.

What You Will Do

• Ensure that 1Aviation’s Vision, Mission, and Values are achieved.
• Promote and ensure compliance with quality, safety, security, and customer service standards based on regulatory requirements, government laws, acceptable industry standards, and company policies and procedures.
• Perform tasks based on the training provided.
• Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters; Attend post-flight briefing.
• Observe on-time opening and closing of counters/gates as required by the Carrier.
• Maintain cleanliness and orderliness of counters/gates at all times.
• Attending guest’s inquiries and aid and solution based on company policies and procedures.
• Handle flight disruption-related issues within authorized parameters and established standards. Escalate to station management issues/challenges beyond authority.
• Generates ancillary reports and ensures all irregularities are recorded.
• Prepare documents and endorse special handling guests to designated personnel.
• Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for deposit.
• Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reason.
• Performs specific functions that may be assigned by the Immediate Superior

An ideal candidate for this role should possess the following qualifications:

Required Educational Background

• Must have completed at least two years of college education.
• Preferably with work experience in a Customer Service environment
• Service Oriented
• Above average communication skills
• Analytical Skills

Experience Range (Years): 0 - 1 years

Job posted on: 2024-12-12