Ticketing Staff

Responsibilities

• Handle ticket sales, including schedule changes (reissues).
• Provide accurate information to passengers regarding fares, policies, and procedures.
• Issue supporting documents such as excess baggage, MCO, and FIM.
• Be on standby at the check-in area to assist with ticket purchases and excess baggage matters.
• Deliver professional and friendly customer service to ensure passenger satisfaction in all ticket-related processes.

Qualifications

• Min. high school graduate or equivalent. Bachelor's degree in any discipline is preferred.
• Experience as Ticketing Staff in aviation / ground handling will be prioritized.
• Previous experience with reservation system such as Amadeus, Altea, Sabre, etc.
• Able to communicate using English efficiently (will be demonstrated during assessment day).
• Proficiency in other foreign languages such as Mandarin, Japanese, Korean, French, German, Spanish, Arabic, etc. would be advantageous.
• Excellent customer-centric and can-do personality with deep values in honesty and integrity.
• Willing to work in a 24-hours rotational shift and placed at Soekarno-Hatta International Airport.

How to Apply

Shortlisted candidates are expected to attend offline assessment day at Soekarno-Hatta International Airport. All recruitment process at PT Jasa Angkasa Semesta is free of charge, beware of recruitment scams.