About the Company
As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. With operations at 276 airports in 45 countries, Swissport has the largest footprint in the industry, supporting more than 850 airline partners worldwide.
About the Role
As the Cargo Operations Manager, your primary responsibility will be overseeing all facets of cargo operations and leading a diverse team consisting of warehouse and clerical cargo operators, supervisors, and trainers. This role requires seamless collaboration with Cargo experts to effectively project manage the startup phase, foster a high-performing team, nurture client relationships, and collaborate with senior management to optimise performance while maintaining a culture focused on safety, efficiency, reliability, and exemplary service delivery.
Key Responsibilities
- Provide oversight and guidance on Occupational Health & Safety (OH&S), fostering a positive safety culture
- Maintain a highly regulated operation by implementing and managing company and client standards, procedures, and regulations
- Lead optimal operational efficiency through strategic planning and effective management of manpower, including rosters, training, and leave management
- Ensure the cargo operation meets performance benchmarks while maintaining operational integrity
- Monitor, manage, and report on operational performance, analysing scorecards to proactively identify weaknesses and implement corrective measures
- Support and oversee new projects, initiatives, and the introduction of new products and services within the cargo operation
- Lead and coach the team to cultivate a positive organisational culture
- Maintain effective communication and relationships with key client representatives and stakeholders within the airport community
Essential Requirements
- Technically proficient in airport or warehousing cargo operations, encompassing both international and domestic aspects
- Demonstrated experience effectively managing, motivating, and leading large teams, including several years of direct leadership experience with teams of 25 or more people
- Strong business acumen within fast-paced, safety-oriented service operations
- Knowledgeable in training practices, including monitoring compliance with regulatory and skills-based training requirements
- Excellent written and verbal communication skills
- Familiarity with enterprise bargaining agreements and their application in the workplace
- Proven experience in project management, including operational startups and change management strategies
Benefits / What We Offer
- Permanent Full-Time position
- Competitive remuneration
- Opportunities for career advancement
- Comprehensive training and ongoing support