Cargo Flight Operations Agent

About Swissport

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We are driven by our core values of Show You Care, Do the Right Things and Win as a Team.

Job Summary

The Cargo Flight Operations Agent is a key member of the flight operations team, responsible for coordinating and managing all aspects of cargo operations within the airline's flight schedule. This role ensures the efficient, safe, and compliant handling of cargo during flight operations. The specialist will work closely with cargo agents, flight crew, ground operations, and other departments to ensure the timely and accurate delivery of cargo, and engages with customer service, servicing clients, and liaising with freight forwarders to ensure a seamless cargo experience.

Your Activities

• Assist with daily cargo operations, including loading, unloading, and transport coordination for scheduled flights
• Ensure compliance with safety protocols, weight distribution, and cargo securing requirements
• Serve as a liaison between flight crews, ground handlers, and other departments to ensure smooth cargo handling
• Monitor real-time flight schedules and adjust operations in response to delays or disruptions
• Provide OH&S oversight and guidance, creating a positive safety culture that includes strong safety reporting and a "Just Culture" that aims for being a generative safety culture
• Ensure compliance with company and client procedures and regulations
• Liaise with cargo handling staff, ensuring efficient performance and adherence to operational standards
• Oversee the accurate completion of cargo-related documentation (e.g. air waybills, manifests, customs forms)
• Prepare and submit regular operational reports, highlighting performance metrics and issues
• Troubleshoot and resolve issues related to cargo discrepancies, delays, damage, or misrouted shipments, implementing corrective actions and timely stakeholder communication
• Ensure cargo is handled in compliance with safety guidelines, particularly for hazardous materials and high-risk shipments
• Monitor cargo volumes and forecast operational needs, ensuring the proper allocation of resources to meet demand

Your Profile

• Strong organisational and administrative abilities, including data entry, document management, scheduling, and record-keeping
• Excellent attention to detail and ability to manage multiple priorities while meeting deadlines
• Strong communication and interpersonal skills, with the ability to liaise confidently across teams and external stakeholders
• Competence in using computer systems, Microsoft Office applications, and digital databases for reporting and documentation
• A professional, reliable, and flexible approach to work, with a commitment to teamwork and continuous learning

What We Offer

• Permanent part-time position with full-time hours on offer
• Opportunities for career advancement
• Accrual of annual and personal leave
• Comprehensive training and ongoing support provided

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. Join Swissport today and be part of a team that connects the world of aviation!