Passenger Services Delivery Agent

About dnata

dnata is a leading global air services provider delivering safe, efficient and seamless ground handling services across Australia, including passenger services, ramp and baggage handling, and cargo operations across major airports nationwide.

About the Role

As a Passenger Service Delivery Agent, you'll work in a fast-paced team environment handling check-ins, passenger services, and gate duties while ensuring safety, compliance, and excellent customer service. You'll also support smooth aircraft turnarounds and help deliver strong results for our airline clients. The position available is Permanent Part Time.

What You'll Be Doing

• Deliver a high standard of customer service for all client airlines.
• Carry out passenger check-in duties and other passenger service duties for customer airlines.
• Ensure necessary paperwork and reporting is completed per service delivery agreements.
• Assist passengers during disrupted or delayed services, those requiring special assistance, and in wheelchairs to and from aircraft.
• Forward/deliver baggage to passengers.
• Follow all OH&S requirements and report incidents immediately.
• Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance).

What We're Looking For

• 1-2 years' experience in a customer service-oriented role.
• Experience dealing with difficult situations and high-volume, personalised customer service.
• Ability to handle baggage up to 32kg and assist special needs passengers.
• Ability to work unsupervised in a changing, fast-paced team environment.
• Availability for rostered shifts spanning 24 hours / 7 days a week.

What You Will Receive

• 5 weeks annual leave (accrued on all time worked).
• Parking paid by dnata.
• Uniforms and ID cards supplied.
• Minimum engagement of 20 hours per week.
• Opportunities for career progression.