Airline Passenger Service Agent

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.

About the Role

Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Working as a cohesive unit, the team emphasises collaboration while maintaining an unwavering commitment to safety and punctuality. Work hours are flexible to align with airline schedules, including early mornings, late-night shifts and weekends.

Key Responsibilities

• Assist passengers during check-in, boarding and disembarkation
• Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage
• Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes
• Resolve passenger complaints and issues efficiently and professionally
• Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance
• Ensure compliance with security procedures and protocols, including screening passengers and luggage
• Coordinate with other airport personnel and departments to ensure smooth operations
• Provide assistance and support during emergencies, including medical incidents and flight diversions

Essential Requirements

• Committed to delivering exceptional and safe service, with strong interpersonal skills
• Physically capable of handling passenger baggage and operating wheelchairs when required
• Fluent in English (additional languages welcomed)
• Confidence using software and technology (intermediate skills required)
• Australian Citizen/Resident with unlimited work rights
• Valid Australian driver's licence and reliable transportation
• Must be 18 years of age or older

Benefits

• On-site employee parking available
• Uniforms provided
• Opportunities for career advancement
• Accrual of annual and personal leave
• Comprehensive & paid training and ongoing support

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand, may apply.