Passenger Services Delivery Agent

About the Role

Have you ever dreamed of working at the airport? Well this is your chance to join the world's leading Ground Handler at Brisbane International Airport! As a Passenger Service Delivery Agent, you'll work in a fast-paced team environment handling check-ins, passenger services, and gate duties while ensuring safety, compliance, and excellent customer service. You'll also support smooth aircraft turnarounds and help deliver strong results for our airline clients.

We are currently recruiting for Permanent Part-Time Passenger Services Agents. Please note that applicants must be available to work across a 24/7 roster, seven days a week.

Key Responsibilities

• Delivering a high standard of customer service for all client airlines and ensuring all customer service requirements are met in a timely, efficient and professional manner, at all times
• Carry out passenger check-in duties and other duties commensurate with the passenger service for customer airlines
• Assisting passengers during disrupted or delayed services, and those that require special assistance, including in wheelchairs to and from aircraft
• Forwarding/delivering of baggage to passengers
• Ensure all procedures are carried out within the regulations as set out by the individual requirements of client airlines and upholding dnata Safety standards
• Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
• Liaise professionally with internal and external clients and stakeholders, upholding and maintaining dnata's professional and positive image

Essential Requirements

• 1-2 years' experience in a customer service-oriented role, great communication skills and capable of upholding dnata's high standards and image
• Full working rights in Australia and willingness to complete a police check, medical and attain Border Force clearance
• Ability to work unsupervised at times in a changing and fast-paced team environment, with experience in high volume, personalised customer service
• Capable of dealing with tricky conversations and situations professionally
• High level computer skills
• Motivated team player, capable of committing to rostered shifts spanning 24 hours / 7 days a week including mornings, evenings and weekends

Benefits

• Free parking
• Competitive rates with excellent shift penalties
• Uniform and ASIC provided
• 5 weeks annual leave
• Minimum of 20 hours per week
• Opportunities for career progression and growth within the business

About dnata

dnata is a leading global air services provider delivering safe, efficient and seamless ground handling services across Australia, including passenger services, ramp and baggage handling, and cargo operations across major airports nationwide. We support some of the world's largest airlines, combining safety, efficiency, and teamwork to keep aircraft, freight, and passengers moving seamlessly.

How to Apply

Please note that only successful candidates will be contacted. If you have not received a response from us within the closing date from applying, please assume you have been unsuccessful.