About Swissport
Swissport is a global leader in aviation services, providing ground handling, cargo handling and passenger services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. We are driven by our core values — Show You Care, Do the Right Things and Win as a Team.
About the Role
The Cargo Flight Operations Agent is a key member of the flight operations team, responsible for coordinating and managing all aspects of cargo operations within the airline’s flight schedule. This role ensures the efficient, safe and compliant handling of cargo from acceptance through to loading and unloading during flight operations, working closely with cargo agents, flight crew, ground operations and other departments. The role also involves engaging with customer service, servicing clients and liaising with freight forwarders to ensure a seamless cargo experience.
Your Activities
- Coordinate and support daily cargo operations for scheduled flights
- Process and maintain cargo documentation, including air waybills, manifests, customs documentation and shipment records
- Track and coordinate incoming and outgoing shipments, ensuring timely and accurate processing
- Monitor flight schedules and communicate operational changes, delays or disruptions to relevant stakeholders
- Liaise with customers, freight forwarders, flight crews, ground handlers and internal departments
- Ensure compliance with company procedures, aviation regulations, safety standards and security requirements
- Support cargo acceptance processes, including documentation checks and shipment verification
- Assist in resolving cargo discrepancies, delays, damaged freight and misrouted shipments
- Support the handling and processing of dangerous goods and special cargo in accordance with regulatory requirements
- Maintain accurate operational records and prepare reports as required
Your Profile
- Strong organisational and administrative abilities, including data entry, document management, scheduling and record-keeping
- Excellent attention to detail and the ability to manage multiple priorities while meeting deadlines
- Strong communication and interpersonal skills, able to liaise confidently across teams and external stakeholders
- Competence using computer systems, Microsoft Office applications and digital databases
- A professional, reliable and flexible approach to work
Desirable
- Experience with cargo management systems (in particular Cargospot) and flight operations software
- Experience in import and export air cargo handling and administration
- Knowledge of aviation or logistics operations, including OH&S and compliance processes
- Holding (or willingness to obtain) IATA Dangerous Goods Air certification
- Familiarity with quality assurance and safety management systems
What We Offer
- Permanent part-time position with full-time hours available
- Opportunities for career advancement
- Accrual of annual and personal leave
- Comprehensive training and ongoing support provided
How to Apply
Apply via the link provided.