About Turkish Cargo
Turkish Cargo is one of the world's leading air cargo carriers, connecting businesses across a vast global network. With a strong focus on service excellence, operational reliability, and customer satisfaction, Turkish Cargo continues to expand its presence in key international markets including Australia.
About the Role
Turkish Cargo is seeking an experienced and motivated Cargo Operations Executive to join the Sydney Airport team. The role coordinates and supports daily cargo operations, serving as a key link between customers, freight forwarders, ground handling agents, and Turkish Cargo management to ensure operational performance, customer satisfaction, and compliance requirements are consistently achieved.
Key Responsibilities
Cargo Operations
- Coordinate and monitor daily import, export, and transit cargo operations
- Liaise with ground handling agents to ensure cargo is accepted, processed, loaded, and delivered in accordance with operational requirements
- Monitor flight schedules and cargo movements to ensure smooth operational performance
- Assist with managing flight irregularities, delays, offloads, and service recovery activities
- Ensure special cargo (perishables, pharmaceuticals, dangerous goods, valuables, live animals) is handled in accordance with applicable procedures
- Identify operational issues and proactively implement solutions
Customer & Stakeholder Management
- Act as primary operational contact for freight forwarders, customers, and service providers
- Respond to customer enquiries and operational requests professionally and in a timely manner
- Build and maintain strong working relationships with key stakeholders
Compliance & Quality Assurance
- Ensure compliance with Turkish Cargo operational procedures and all aviation, security, safety, and regulatory requirements
- Support quality assurance programs and operational audits
- Promote a strong culture of safety, security, and operational excellence
Reporting & CRM
- Maintain accurate records within operational and CRM systems
- Prepare operational reports and performance updates as required
- Contribute to continuous improvement initiatives
Essential Requirements
- Minimum 3 years' experience in air cargo, freight forwarding, airline cargo, logistics, or airport operations
- Strong understanding of cargo operational processes and customer service principles
- Excellent communication and relationship management skills
- Strong organisational skills with the ability to manage multiple priorities
- Good computer literacy including Microsoft Office and operational systems
- Flexibility to support operational requirements outside standard hours when required
Desirable
- Experience with an airline cargo operation or ground handling agent
- Knowledge of IATA Cargo Handling Procedures and/or Dangerous Goods Regulations (DGR)
- Experience using cargo management and CRM systems
What We Offer
- Competitive salary package
- Opportunity to work with one of the world's leading international cargo airlines
- Exposure to global airline cargo operations
- Ongoing learning and development opportunities
- Career growth within a respected international aviation brand
How to Apply
Click Apply Now to submit your application.