About Cathay Pacific
Cathay Pacific is a multi-award winning premium airline flying to destinations in Asia, Europe, North America and the Middle East via our home, Hong Kong. We are also known for our award-winning Cargo Airline, having won the prestigious Air Transport World's Cargo Operator of the Year for two out of the last three years.
Role Introduction
We are seeking a Cargo Services Supervisor to join our Cargo Commercial team in Sydney. This role plays a key part in leading cargo service delivery, ensuring safe, reliable, and efficient cargo operations while supporting Cathay's commercial and freighter strategies. You will work closely with internal teams, handling agents, and external stakeholders to drive operational excellence, service consistency, and continuous improvement — while developing and leading a high-performing cargo services team.
Key Responsibilities
Safety and Regulatory Compliance
- Ensure full compliance with Cathay, local, and international aviation safety, security, and regulatory requirements
- Manage safety matters related to cargo services, including Dangerous Goods handling, cargo build-up, freighter load control, and aircraft loading
- Execute Emergency & Accident procedures and Business Continuity Plans when required
Service Delivery & Operational Excellence
- Support the development and implementation of Cargo Servicing Plans and monitor handling agent performance through defined KPIs and service levels
- Drive operational excellence with vendors to ensure safe, efficient, on-time freighter and passenger aircraft operations with optimum uplift
- Coordinate closely with ports, regional teams, and corporate stakeholders to ensure alignment and effective communication
- Optimise space and weight utilisation through close collaboration with cargo sales teams, handling agents, and key customers
- Ensure Standard Operating Procedures are current, understood, and consistently applied by employees and suppliers
- Oversee Unit Load Device (ULD) inventory to support operational demand, including seasonal peaks
- Conduct quality checks, audits, and assessments, ensuring timely resolution of follow-up actions
Freighter Operations
- Support and implement the area's freighter development plan to meet agreed performance targets
- Monitor freighter on-time performance and work with stakeholders to address service gaps
- Conduct regular performance reviews at freighter ports
Efficiency & Process Improvement
- Actively manage rostering to ensure sufficient manpower in a cost-effective manner
- Identify future service and manpower needs, standardising processes where possible
- Act as a designated trainer and coach cargo team members to uplift capability and consistency
People Leadership & Performance
- Lead, support, and motivate the cargo services team to achieve operational and service excellence
- Build a strong, engaged team culture aligned with Cathay's core values
- Coach, mentor, and develop direct reports, supporting performance management and succession planning
- Maintain regular dialogue with team members on performance, development goals, and engagement
Requirements
- Tertiary education or equivalent, preferably with a cargo or logistics background
- Minimum 5 years' experience in cargo operations, ideally with a customer service background
- Experience in supervising or leading teams in an operational environment
- Knowledge of freight load control and freighter ramp/loading operations is an advantage
- Working knowledge of CHAMP CargoSpot systems
- Strong communication and interpersonal skills with a collaborative leadership style
- Proven ability to work independently, set priorities, and achieve performance targets
- Good analytical, problem-solving, and planning capabilities
Benefits
- Join a dynamic team culture at one of the world's Top 10 Global Airlines
- Travel industry discounts including flights, hotels, tours, and car hire
- Fully subsidised private health insurance premiums
- Career development opportunities within the Cathay Pacific family
How to Apply
Please apply with a cover letter outlining your experience and demonstrating why you are interested in this role. You must have Australian work rights and be in Australia to apply. Visa sponsorship is not available.
Cathay Pacific Airways is an equal opportunity employer.