Aspire Lounge Supervisor

About Swissport

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. With operations at 276 airports in 45 countries, Swissport has the largest footprint in the industry, supporting more than 850 airline partners worldwide.

Job Summary

As an Aspire Lounge Supervisor, you will lead a team of Lounge Agents to deliver exceptional guest experiences, ensuring smooth daily operations, maintaining high service standards, and supporting your team to consistently exceed guest expectations.

Your Activities

• Lead, coach and motivate Lounge Agents to deliver outstanding guest service across all lounge areas.
• Ensure lounge operations run efficiently, including guest check-in, capacity management, stock control, and reporting.
• Maintain cleanliness, presentation, and service standards in all areas of the lounge.
• Monitor guest flow and adapt staffing to ensure smooth operations during peak periods.
• Ensure compliance with airline contracts, lounge policies, and health & safety regulations.
• Conduct team briefings, performance feedback, and assist with rostering and shift planning.

Your Profile

• Previous experience in premium hospitality, customer service, or lounge operations.
• Strong leadership and team management skills.
• Excellent communication, problem-solving, and organisational skills.
• Knowledge of RSA and Food Safety requirements.
• Flexible to work across varying shifts aligned to airline schedules.

What We Offer

• Uniforms provided.
• Career advancement opportunities.
• Accrual of annual and personal leave.
• Comprehensive paid training and ongoing support.

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand, may apply.