Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
Passenger Service Agents play a crucial role in ensuring a seamless and pleasant experience for passengers, from the terminal to the aircraft. Our Passenger Service team is renowned for their helpfulness, extensive knowledge, and courteous demeanor, always treating each passenger with kindness, respect, and a warm smile.
Working as a cohesive unit, we emphasise collaboration while maintaining an unwavering commitment to safety and punctuality. In the dynamic, safety-oriented environment of the airport, our team consistently delivers reliable and efficient services on behalf of the many airlines that depend on Swissport for ground handling services.
Work hours are flexible to align with airline schedules, which include early mornings, late-night shifts, and weekends, ensuring we meet the needs of our passengers at all times. You must be comfortable working across a 7 day roster.
Your activities
Assist passengers during check-in, boarding and disembarkation
Handle the check-in process, including verifying tickets, issuing boarding passes and checking luggage
Provide accurate flight information to passengers, including updates on delays, cancellations and gate changes
Resolve passenger complaints and issues efficiently and professionally
Offer support and answer questions regarding flight schedules, fares, routes and policies
Assist passengers with special needs, including unaccompanied minors, elderly passengers and those requiring wheelchair assistance
Assist with luggage drop offs through the check-in process
Ensure compliance with security procedures and protocols, including screening passengers and luggage
Coordinate with other airport personnel and departments to ensure smooth operations and customer satisfaction
Provide assistance and support during emergencies, including medical incidents and flight diversions
Maintain accurate records and documentation for all transactions and customer interactions
Utilise language skills to assist international passengers and communicate effectively with diverse customers
Your profile
Committed to delivering exceptional and safe service
Have full availability and be able to work across a 7 day rotating roster
Strong interpersonal skills and a team player
Demonstrates a strong work ethic and a desire for learning and advancement
Maintains composure under pressure and presents themselves with confidence
Upholds excellent presentation and grooming standards
Exhibits organisational and effective time management skills
Physically capable of handling passenger baggage and operating wheelchairs when required
Fluent in English (additional languages welcomed)
Confidence in using software and technology – Intermediate skills required
Australian Citizen/Resident with unlimited work rights
Possession of a valid Australian driver's license and reliable transportation
Must be 18 years of age or older
What we offer
Employee parking available
Uniforms provided
Opportunities for career advancement
Accrual of annual and personal leave
Comprehensive paid training and ongoing support provided
The opportunity to up-skill and train on receipt and dispatch of aircraft
Paid training ranging from 2-4 weeks depending on the airline
Discounts to our aspire lounges
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at Swissport Careers to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.