Manager, Technology Enablement

Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. The Qantas Group's main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar.

About the Role

• Opportunity to innovate and deliver change through technology
• Take an opportunity to grow and diversify your career
• Full time permanent position based at the Mascot Campus

Qantas Loyalty is an innovative data-led business that drives customer, partner and employee loyalty through our Qantas Frequent Flyer and Qantas Business Rewards programs, rewarding over 12 million members with Qantas points across a range of categories. The Manager, Technology Enablement (Technical Business Analyst) is a critical business partner aligned to Qantas Loyalty Tribes and/or Squads to co-create technology solutions to address unmet member needs, uncovering true business needs and defining technical requirements and solutions. The role also acts as a conduit between the Qantas Loyalty Tribes and the broader Technology Enablement Functions.

Responsibilities

• Conduct system analysis by reviewing system and enterprise architecture to assess technical behaviours, structures, and essential features
• Document business requirements, workflows, technical rules, user stories, and acceptance criteria with input from teams and subject matter experts
• Actively participate in all Agile ceremonies to support software development and product processes
• Serve as a liaison to facilitate effective communication across technical, business, and delivery teams
• Support task decomposition and assist in estimating workload for project planning
• Continuously assess and identify potential opportunities, constraints, risks, and issues impacting projects and operations
• Identify and support initiatives for cost reduction and service simplification within the IT domain
• Investigate, analyse, and report on defects to aid in solution refinement and quality assurance

You'll Have

• Bachelor's degree in Information Technology, Computer Engineering, or a related discipline
• At least 5 years of professional experience in a similar role
• Proven problem-solving abilities with a proactive approach to addressing challenges
• Excellent interpersonal and communication skills, both written and verbal
• Significant experience working within an Agile Scrum environment
• Proficiency with tools such as Swagger, Postman, JIRA, and Confluence preferred
• Passion for emergent tech, AI and Innovation

Why Qantas?

You'll join a team where creativity and passion are encouraged, supported from day one with on-the-job training and coaching as well as formal training opportunities.

Benefits

• Discounted air travel within Australia and across the globe for you, family and friends
• Flexible leave options including 18 weeks paid parental leave and purchased leave
• Access to thousands of rewards and discounts, plus salary packaging
• Wellbeing support including a wellbeing app and tailored nutrition plans

Applications will close by Tuesday the 15th of September 2026.