About the Company
Menzies Aviation has developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at more than 140 airport locations in over 34 countries, across six continents. Menzies is an independent, time-critical logistics specialist serving the airline industry.
About the Role
Menzies Aviation is seeking Cargo Flight Clerks to deliver a range of Cargo services including preparing cargo documentation and airway bills, based at Brisbane Airport on a Permanent Part-Time basis (minimum 24 hours per week, average 30–35 hours per week).
Key Responsibilities
- Ensure the Cargo warehouse operates by the free flow of import and export cargo between customers and clients' aircraft
- Perform customer service functions including cargo reservation bookings, track and trace, and quoting
- Handle telephone and customer enquiries on all import/export cargo matters
- Prepare airway bill documentation, information and manifests for flights
- Check AWB data, rate charges, schedules and routings for freight
- Process special handling, e.g. dangerous goods consignments, animals, human remains and perishables
- Assist in locating lost, damaged and delayed shipments
- Perform bond checks and ensure appropriate rate charges are collected and accounted for
- Prepare cargo claims files for settlement and compile statistics for monthly reports
- Collect cargo documentation from aircraft and procure necessary regulatory clearances
- Control ULDs including compiling records and processing messaging to airline customers
- Complete Live Animal check sheets and process in line with IATA regulations
Essential Requirements
- Previous experience in an administration role - minimum of 2-3 years
- Ability to work autonomously and be extremely flexible and operational
- Exposure to a blue-collar workforce highly regarded
- Strong ability to problem solve and deliver solution-based outcomes
- Strong stakeholder service skills between airline partners
- Effective and efficient time management skills
- Proficient ability to use the Microsoft Office suite
- Motivation and flexibility to work on a 7-day rotational shift roster as per flight schedules
- Current Australian Driver's Licence
- Applicants will be required to undergo a Police check, Airport security check and pre-employment medical