Ground Operations and Cargo Manager (GCM)

Job Description

• Ensure the operations safety and security of ground operations & cargo complies with CAAT regulations, international regulatory requirements and company standards
• Liaise with CAAT, regulatory authorities, and other operationally relevant external entities
• Manage safety/security related reports including mitigation action for effectiveness of risk control
• Monitor and study any change or revision of State Regulatory Requirements and International Regulatory Requirements concerning to ground operations & cargo
• Prepare and update Ground Operations Manual (GOM) for ground operations to comply with CAAT regulations, international regulatory requirements and company standards
• Responsible to handle all internal and external auditing including CAAT for ground operations & cargo
• Conduct yearly Station audit and DG audit together with CD as per CMS Yearly Audit Plan
• Conduct aircraft onsite ramp inspection as per Ramp Safety Inspection Checklist once a year per port and retain the inspection record for 1 year
• Determine the root cause and corrective action of all findings and recommendations arising from CAAT and international regulatory related ground operations & cargo within agreed timelines
• Be a representative of division to assess the new route and ensure the hazards in the scope of ground operations & cargo are identified and risk assessment is conducted prior to announcement
• Review all ground operations & cargo related contracts/agreements to ensure company standards requirements and cost effectiveness
• Develop working relationships with all stakeholder such as customers, ground & cargo handling agents, authorities
• Ensure mishandling cases from GHA & CTO are investigated inclusive of identification of root cause and mitigation measures
• Ensure timely processing and settlement of payment requests for ground operations & cargo
• Lead and oversee the team to ensure compliance with standard handling procedures.
• Perform any other tasks as assigned by superior

Qualification Requirements

• Bachelor Degree or Equivalent
• 10+ years of experience in Aviation
• Knowledge of IOSA standards and requirements
• Good command in English for speaking, writing, listening and reading
• Interpersonal skills, leadership, and good decision making
• Good computer skills and proficient in excel, word, outlook