Ground Service Agent

About the Role

The Ground Service Agent is responsible for supporting safe, efficient, and timely ground handling operations in alignment with MJets standards and regulatory requirements. This role ensures that all aspects of aircraft handling on the ground—including ramp operations, customer coordination, and support services.

Key Responsibilities

• Responsible for ensuring Ground Operations handling are conducted in accordance with applicable regulations and standards of MJets by using standards set out in MJets Manual Suite;
• Ensure that ground agent are asking the required security and dangerous goods questions;
• Assist in ensuring all facilities and equipment are in a satisfactory operating condition;
• Notify and alert all concerned parties of aircraft movement, including any delay or change of schedule, any irregularities or circumstances affect flight operations.
• Coordinate with the crew and customers;
• Coordinate aircraft parking, refueling and Ground Services Equipment staff as applicable
• Perform other duties and responsibilities as may be assigned.
• Ramp Coordinator

Essential Requirements

• Bachelor’s degree in any relevant field.
• At least 1 years of relevant work experience, preferably with aviation or passenger services.
• Knowing of Ground Handling services
• Good analytical, problem-solving, communication skills, and service-minded.
• Good team player, fast learning, and hard working.
• Able to work under pressure, flexible time, and shift working.
• Proficiency in English; TOEIC score of 650+ is preferred.
• Basic computer skills.