Office All-Rounder (Administration Support)

About Aviassist

Established in 2008, Aviassist is a CASA-certified organisation specialising in drone training and aviation consulting. We work with businesses, government agencies and individuals across Australia, providing practical aviation expertise, training and support. Based in Mayfield East Newcastle, our Head Office team supports a growing national operation.

About the Role

We are seeking a proactive and detail-oriented Administration Support Officer to join our Head Office team in Mayfield East. This is a permanent full-time position working Monday to Friday, 9:00am to 5:00pm. This is a 100% office-based position; working from home or hybrid arrangements are not available.

Key Responsibilities

• Providing administrative support across Head Office operations
• Assisting with high-volume data entry and maintaining accurate records across multiple systems
• Updating customer and student information
• Assisting with student enrolments and training administration
• Assisting with coordination of venue bookings and course logistics
• Assisting with aircraft and product shipments
• Supporting general office administration and day-to-day business operations

Essential Requirements

• Previous administration, office support or customer service experience
• Strong organisational skills and attention to detail
• Excellent written and verbal communication skills
• Confidence working across multiple systems and processes
• A positive, professional attitude
• The ability to work independently and manage competing priorities
• Reliable availability to work Monday to Friday, 9:00am to 5:00pm in the Newcastle office

Desirable

• Experience using Salesforce, Xero and/or Microsoft 365
• Experience in a small business environment
• Experience managing shared inboxes or customer enquiries

Benefits

• Be part of a small, supportive and high-performing team
• Gain exposure to a broad range of business operations and administration functions
• Develop valuable skills across customer service, training administration, logistics and business systems
• Opportunities for professional development and career progression as the business continues to grow

How to Apply

Applicants should submit a resume and a short cover letter outlining relevant administration experience, interest in the role, and confirmation of availability to work Monday to Friday, 9:00am to 5:00pm in the Newcastle office. Applications without a cover letter addressing these points will not be considered. Interviews are planned for the week commencing 21 September 2026.