Officer, People System Services

Key Responsibilities

• Maintain HRIS, time attendance and employee self-service platforms, including Base Request workflows and forms.
• Set up and update organization structure, positions, approval flows and user access rights.
• Act as first-line support for system issues; log and follow up cases with vendors and IT.
• Keep employee master data accurate and up to date
• Maintain personnel files, both digital and physical.
• Process employee requests on time, such as employment and salary certificates, visa support letters and data change requests.
• Prepare HR letters and documents in line with company templates.
• Answer employee questions about HR systems and services.
• Check and close monthly time attendance, leave, overtime and shift data.
• Support social security, provident fund and tax data submissions.
• Prepare data for management, audits and government reporting.
• Build dashboards and turn data into clear insights.

Qualification

• Bachelor's degree in HRM, Business Administration, Information Systems or a related field.
• Senior Officer: same; Master's degree is a plus.
• Officer: 1–3 years in HR operations, HRIS or HR services.
• HR systems – Officer: has used an HRIS or time attendance system (e.g. Base, SAP SuccessFactors, Workday, Human Soft).
• HR systems – Senior Officer: has configured or administered an HRIS; has led or joined a system rollout or UAT.
• Intermediate (VLOOKUP/XLOOKUP formulas, pivot tables, data cleaning).
• HR knowledge – Officer: basic Thai Labor Protection Act, social security and PDPA.
• HR knowledge – Senior Officer: solid knowledge of Thai labor law, payroll inputs, PDPA and HR audit requirements.
• Experience with Microsoft 365 is an advantage.
• Experience in aviation, airline or another 24/7 operation with shift workers is an advantage.
• Experience with Google Workspace, workflow or automation tools; Vietnamese language skills are an advantage.