Key Responsibilities

Be able to work in Suvarnabhumi Airport (BKK)
Lost and Found Centralized Service Executive
Liaise with airport agencies, such as Customs, immigration and security to facilitate smooth processing of special passengers
Handling Special passenger when flight disruption and irregularity flight such as Delay or cancel flight.
Coordinate with GHA or concerned department to book the hotel and transportation to support passenger when flight disruption and Coordinate with concern department.
Coordinate VIP Lounge for special passenger (CIP, VIP and SKYBOSS passenger).
Coordinate with other departments and station pertaining for special passenger.
Assist special passenger to baggage identified area, and baggage transported by porter(if requested), exit through customs
Raised Passenger Irregularity Report (PIR) for any mishandled baggage.
Create a baggage on hand record for unclaimed /surplus baggage
Conduct primary tracing on mishandled baggage cases.
Retrieving and responding email and telephone.
Coordinate with other departments and station pertaining baggage mishandled.
Authorized personnel can only issue authorization of payment (discharge voucher).
Handle Found Property on Thai Viet jet premises.

Essential Requirements

Bachelor’s Degree in any field
Minimum 2-3 Years’ experience in customer service with 2-3 years’ experience in airline industry.
Analytical with problem solving skills and able to handle passenger complaints.
Good writing skills and able to handle passenger complaints.
Good knowledge of MS word, Excel and PowerPoint.
Able to perform under pressure in a challenging environment.
Proficient in oral and written English and Thai or local language where staff is located.
Possess good management and leadership abilities.
Possess good interpersonal and communication skills to collaborate effectively with passengers.
Able to work on flexible hours.