Responsibilities

Be able to work in Suvarnabhumi Airport (BKK)
Ensure to provide qualified cabin crew with enough knowledge, ability, skills and good attitude to serve customer with sense of responsibility
Being responsible for checking, monitoring and supervising the implementation and compliance with standards of service systems, behaviors, attitudes of CC in passenger’s service
Hold regular talks with CC and observe pre-flight briefing or flight to make sure regulations are applied and service performance is maintained
Monitoring the quality of products, Pax feedback/complaint and additional services provided on the flight; promptly feedback to the relevant departments to make adjustments on quality, quantity and specifications of goods.
Support Cabin Crew Manual, Cabin Crew Training Manual, Cabin Crew Handbook, Announcement Manual and other relevant documentation revision and new issue
May be delegated from Cabin Crew Manager to act of his/her behalf in case of his/ her absence/inability
Other assignments from the direct Manager

Qualifications

A minimum of Bachelor Degree in any field
TOEIC 700 and above
A Minimum of 3 year-flying experience. Managerial level experience is preferably.
Previous experience in a customer service based role.
Experience of delivering results through large work groups would be an advantage.
Have essential soft skills to create and implement standard practices in line with corporate policy, legal and service standards.
Strong leadership skill.
Understanding of airline legal agreements, training requirements especially CAAT would be preferable.