Executive, AIC (Singapore Hub)

Key Responsibilities

• Responsible for SIA Aircraft Interior Cleaning (AIC) operations
• Monitor and meeting airlines’ Service Level Agreement (SLAs)
• Coverage for Scoot AIC operations
• Achieve on-time departure of flights by monitoring and ensuring compliance with airline requirement in precision timing
• Be familiar with various airlines’ requirements, especially on the hygiene and cleanliness standards, and dressing requirements
• Track and monitor correct adherence to SOP on safety cards
• Ensure prompt response to airline queries and requests
• Represent the department at customer meetings
• Monitor and review the manpower requirement based on seasonal and / or ad-hoc flight changes
• Work with Duty Manager(s) to ensure adequate and optimal manning level to handle flights activities efficiently
• Oversee all staff matters at operation level, such as MCs, last minute leave, OT recalls etc
• Oversee staff disciplinary matters
• Manage service crew performance
• Monthly meeting with service crew to review service level performance
• Monitor and review the contractor manning based on seasonal and / or ad-hoc flight changes
• Work with intradepartmental and interdepartmental key appointment holders to manage workflow to meet operational needs
• Engage in regular meetings, briefings, dialogue sessions and feedback sessions etc. with staff so as to ensure business processes established are in line with both staff’s acceptance and company/department’s policies
• Conduct regular safety and quality audits
• Oversee and ensure staff adherence to safety rules & regulations, including PPE, and safe work practices
• Conduct investigations for complaints and incidents, and provide reports
• Support the overall monitoring of AIC business processes, particularly in terms of the Department’s Key Performance Indicators (KPIs)
• Assist in identifying areas for improvement or deficiency, especially on cost reduction and productivity gains
• Implement and manage systems and technology related projects, including working with technology team and consultants
• Manage projects assigned to ensure implementation at AIC’s operations within timeline set
• Work with training to develop training materials critical to operations
• Facilitate relevant training tailored for all grades of staff
• Manage the collection of cabin waste from the tarmac and efficient disposal of the waste at the appropriate location.
• Undertake any other duties assigned by reporting officer

Key Requirements

• Degree in any discipline
• Possess strong communication skills
• Good analytical skills
• Be meticulous in his/her work output
• Be highly adaptive and resilient at work
• Be a team player, highly motivated and an independent worker
• Good IT skills
• Ability to provide on-call support or stand-by for emergencies or operational incidents