Workforce Coordinator

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.

Job Summary

Join the fast-paced world of airport operations as a Workforce Coordinator within our Operations Control Centre (OCC). This key role ensures we have the right people in the right place at the right time — adjusting rosters in real time and planning workforce coverage up to 72 hours ahead, based on live flight schedules and operational demands. As the station's OCC representative, you'll manage manpower planning, communicate with airline partners and airport stakeholders, and support internal teams to keep operations running smoothly. This role follows a set rotation across a 24-hour period, with either an AM or PM shift.

Key Responsibilities

• Proactively review and adjust rosters with a 72-hour forward-planning scope across Passenger and Ramp Services
• Monitor flight schedules, load factors, baggage volumes and freight loads to ensure resourcing aligns with daily service requirements
• Assess and refine resource plans in response to disruptions such as off-schedule flights, gate or bay changes, and irregular operations
• Collaborate with Duty Managers, Supervisors, and operational leads to communicate and execute workforce plans
• Create and maintain accurate allocation sheets reflecting initial and real-time updates
• Manage same-day staffing gaps through reallocation, approved call-ins, or additional hours
• Allocate tasks with consideration for fatigue management, work patterns, qualifications and approved leave
• Update the Swissport rostering portal to reflect changes accurately and in a timely manner
• Prepare end-of-shift reports detailing manpower usage, variances and operational challenges
• Ensure task assignments meet safety, compliance, and contractual standards
• Monitor break compliance, shift limits, and rostering rules per the Swissport Collective Agreement

Your Profile

• Excellent planning, time management and organisational skills
• Clear and confident written and verbal communication
• Strong situational awareness with the ability to assess challenges and take corrective action in real time
• Comfortable working a 24/7 rotating roster including mornings, nights, weekends and public holidays
• Solid computer literacy with Microsoft Word, Excel, PowerPoint and email
• Hands-on airport operations experience, ideally across Passenger Services and Ramp operations
• Sound understanding of workforce rostering and Award/Enterprise Agreement guidelines

What We Offer

• Permanent secure employment
• Paid staff parking available
• Opportunities for career advancement
• Accrual of annual and personal leave
• Comprehensive training and ongoing support

Only permanent residents of Australia or New Zealand, or those with the right to work in Australia or New Zealand, may apply.