About the Role
Provide services for passengers on departing and arriving flights, including inquiries, check-in, safety announcements, boarding, disembarkation, transfers, baggage tracing, and baggage compensation. Sell ancillary revenue products to passengers in a compliant manner and organize on-site handling of irregular flights.
Key Responsibilities
- Provide services for passengers on departing flights, including inquiries, check-in, safety announcements, and boarding
- Provide services for passengers on arriving flights, including disembarkation, transfers, baggage tracing, and baggage compensation
- Sell ancillary revenue products to passengers in a compliant manner and provide good service
- Organize on-site handling of irregular flights and ensure quality service for crew members and passengers
- Handle dangerous goods in passenger transport as authorized
- Maintain communication and coordination with airports, customs, immigration, health quarantine, and other relevant authorities
About You
- Diploma or above; any major
- Proficiency in Mandarin Chinese listening, speaking, reading, and writing
- At least 1 year of civil aviation work experience
- Familiar with civil aviation business knowledge, passenger service procedures, and the company's differentiated services and processes
- Good communication, coordination, and organizational skills
- Locations
- Jakarta, Jakarta, Indonesia
- Timezones
- Worldwide
- Education
- associate degree
- Experience
- 1+ years