About the Role
The Customer Services Assistant assists customers at check-in counters, ensuring passenger details match travel documents and handling issues related to flight operations and automated check-in systems. They comply with safety standards, report breaches, and work in shifts to support 24/7 flight schedules. The role requires physical strength for lifting baggage, good communication skills, and the ability to handle passengers with special needs. They act as service ambassadors, responding professionally to complaints.
Duties and Responsibilities
Provide quality customer services
- Service customers at the check-in counters
- Verify passengers' identities at the gates
- Verify information on travel documents, passports and/or visas
- Provide support to special needs customers
- Handle customer issues regarding irregular flight operations
- Process customer documentation
- Handle customer issues regarding automated check-in systems
Uphold safety and/or security standards
- Interpret and follow individual safety and/or security standards in the workplace
- Identify and report breaches of safety and/or security standards in the workplace
Requirements
- Minimum GCE 5 “N” levels and above
- Customer service experience preferred
How to Apply
Note: Selected candidates will be invited to attend a walk-in interview on Wednesday, from 3:00 PM to 7:00 PM in Singapore.
Singaporean are encouraged to express their interest in advance.
- Locations
- Changi, Singapore, South East Community Development Council, Singapore
- Timezones
- Worldwide
- Education
- high school