About Us
Service Stream is an equal opportunity ASX-listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence and social infrastructure industries — we keep communities connected. We are proud to be a new Australian Defence Force partner, offering career opportunities to support the maintenance of defence base services in the Northern Territory and South Australia.
About the Role
This is a permanent full-time Airline Terminal Officer position based at RAAF Darwin, supporting the PAS contract within our Defence division. You will play a critical role in ensuring the safe, efficient and customer-focused operation of ground services for airline passengers and aircraft, coordinating and executing a range of operational tasks including passenger assistance, baggage handling, aircraft servicing and compliance with aviation safety standards.
Key Responsibilities
- Assist passengers during check-in, boarding and disembarkation, ensuring a smooth and courteous experience
- Handle baggage operations including loading, unloading, sorting and transferring luggage safely and efficiently
- Operate ground service equipment such as tugs, belt loaders and air stairs in accordance with safety protocols
- Conduct aircraft turnaround services including cabin cleaning, restocking supplies and lavatory servicing
- Monitor and report any irregularities or safety concerns related to aircraft, passengers or equipment
- Communicate effectively with airline staff, ground crew and airport authorities to coordinate operations
- Ensure compliance with aviation security regulations and workplace health and safety standards
- Respond promptly to passenger inquiries and provide accurate flight and service information
About You
- Background in aviation, airport operations or customer service, supported by AVIC0001 – Drive on Airside, AVID0006 – Prepare Freight for Flight, and AVII0009 – Check in Aircraft Passengers
- Competent with baggage systems and ground support equipment; qualified to Drive Light Rigid and Drive Medium Rigid vehicles
- Skilled in cargo preparation and acceptance, including AVID0006 and AVID0005 – Accept Dangerous Goods for Air Transport
- Experienced in passenger check-in (AVII0009), with desirable capability in AVIF0044 – Marshal Aircraft
- Strong adherence to safety protocols
- Proven communication and collaboration in fast-paced, physically demanding, shift-based roles
- Holds Certificate III in Aviation (Flight Operations), Air Operator Certificate (AOC) and Aviation Security Identification Card (ASIC)
- Holds or is able to obtain forklift licensing
You must be an Australian citizen and able to obtain and maintain a Defence Security Clearance.
Perks
- Career development, growth opportunities and internal mobility, with cross-training, mentoring and leadership development programs
- Discounts for hundreds of businesses, plus access to novated leasing and a share matching program
- Paid leave — parental, cultural, community service, defence, study, corporate volunteering and purchased leave
- A diverse and inclusive culture with flexible rostering and a supportive community
How to Apply
Submit your interest via the apply button, where you will be directed to create a profile on our system. Applications cannot be accepted via email.