Marketing Operations & Process Manager

About the Role

• Architect and optimise scalable, end-to-end workflows across the campaign lifecycle
• Ensure real-time visibility of campaign workflow and enable data-driven operational decisions
• Permanent, full-time role based at Mascot Head Office

Qantas has always been dedicated to going above and beyond for their customers – both in the air, and on the ground – and at Qantas Loyalty, we're a huge part of that commitment. As the Marketing Operations & Process Manager, you will be the operational specialist responsible for mapping, building, and continuously optimising the end-to-end workflows that power marketing campaigns across Qantas Loyalty and the Qantas Group. You will act as the workflow architect within the Center of Excellence (CoE), focusing on eliminating operational friction and removing roadblocks that slow down speed-to-market.

You will hold the master remit for developing the strategic workflows, capacity trackers, and utilisation reports required to manage enterprise resources effectively, transforming manual, fragmented practices into streamlined, high-velocity digital workflows.

What You'll Bring

• 7+ years' experience specialising in process mapping, business analysis, operations design, or workflow management within a fast-paced agency, tech, or complex corporate environment
• Tertiary qualification in Business Optimisation, Information Systems, Project Management, Marketing Operations, or an equivalent technical field
• Experience building and managing workflows in Monday.com
• Proficient with agile methodologies and business process mapping tools (e.g., Miro, Lucidchart, Visio)
• Proven experience managing complex workflow and trafficking operations across multiple teams and functions
• Demonstrated ability to design and implement operational frameworks and process improvements that deliver measurable efficiency gains
• High analytical capability, with the ability to use data to diagnose operational performance
• Exceptional organisational skills and the ability to manage competing priorities
• Strong communicator with the ability to translate operational complexity into clear guidance for senior stakeholders

Why Qantas?

You'll join a team where creativity and passion are encouraged, supported from day one with on-the-job training and coaching as well as formal training opportunities.

Benefits

• Heavily discounted air travel within Australia and across the globe for you, family and friends
• Flexible leave options including 18 weeks paid parental leave and purchased leave
• Access to thousands of rewards and discounts, plus salary packaging
• Wellbeing support including a wellbeing app and tailored nutrition plans

Applications close Thursday 10th September 2026.