FHS - Operational Performance Manager

About the Company

Airbus is a global leader in aeronautics, space and related services, offering the most comprehensive range of passenger airliners. Airbus Australia Pacific (AAP) is the region's largest helicopter business, employing people across multiple locations in Australia and New Zealand. With the largest market share in civilian and military helicopters, AAP supports more than 500 Airbus Helicopters and is a leading Through-Life-Support provider in military fixed wing and helicopter platforms.

About the Role

FHS Customer Operations Manager, based in the Sydney - Qantas Office. The Airbus Flight Hours Service (FHS) Customer Operations Manager is responsible for the end-to-end operational management, oversight, and contract performance of Flight Hour Services (FHS) and Total Support Package (TSP) Component contracts, acting as the primary local operational link between Airbus and its airline customers.

Key Responsibilities

• Drive day-to-day FHS operational performance and manage local customer interfaces to secure high levels of customer satisfaction
• Measure, analyse, and report FHS component operational performance against contracted KPIs (operational, quality, and cost metrics)
• Serve as the main customer entry point for tracking retrofit programs in collaboration with the Retrofit Monitoring and Inventory team, escalating issues and communicating action plans to resolve supply chain bottlenecks
• Secure on-time delivery of core units by customers to protect operational flows and commercial performance
• Lead EIS planning and work streams, preparing core deliverables using the EIS toolkit
• Define, prioritise, and drive targeted improvement plans to resolve operational performance shortfalls
• Prepare operational inputs and participate in PMRs with customer management, led by the Customer Program Manager
• Partner with Continuous Improvement teams and global multifunctional teams to analyse root causes and resolve non-quality events

Essential Requirements

• Bachelor's Degree in Aerospace Engineering, Aircraft Maintenance, Logistics, Supply Chain, or a related technical discipline
• 5+ years of total professional experience, including at least 2 years in component repair control (preferably within aerospace)
• Direct experience working with OEMs, Suppliers, or MRO operations
• Understanding of Airline Operations and/or Power-by-Hour (PBH) services
• Solid knowledge of Maintenance Information System (MIS) principles
• Ability to leverage AI tools and digital automation to streamline data reporting
• Eligible for an Australian Government Security Clearance and capacity to satisfy pre-employment medical screening, which may include drug and alcohol testing

Desirable

Hands-on experience with industry Maintenance Information Systems such as AMASIS or SAP.

Benefits

• Shopping discounts across hundreds of retailers
• Generous parental leave entitlements
• Travel discounts for flights, rental cars and accommodation
• Novated leasing options with two providers
• Free onsite parking
• Commitment to professional development through classroom and online learning

How to Apply

Position may close prior to close date, so early application is encouraged.