Lounge Food and Beverage Attendant

About the Company

PlaneBiz 2015 Limited, a subsidiary partially owned by Menzies Aviation, operates in Christchurch, Hamilton, Wellington, Queenstown, and Dunedin, providing services to both international and domestic airlines. Menzies Aviation is a global leader in customer service, ramp, and cargo handling, ensuring safe and smooth airport experiences for millions of passengers annually.

Located in the International Departures Terminal at Queenstown airport, Manaia Lounge is accessible for international passengers, providing a relaxing area to wait for their flights. For our members, our lounge is a quiet connected space to relax or work in, with pre-flight bites, drinks and other added perks that help you refresh and revive.

What you’ll do

• Maintain a tidy, well stoked lounge, including seating areas, restrooms and supplies
• Set up and replenish buffets, serve beverages (including alcoholic drinks where permitted), and ensure excellent service
• Monitor seating areas and restrooms keeping them tidy and well stocked

As the face of PlaneBiz (a Menzies Aviation subsidiary), you will play a key role in ensuring travellers have a positive start or end to their journey. You’ll interact with guests from all over the world, assisting them in the lounge, providing exceptional customer service, and supporting daily operations. Your duties will include greeting guests, clearing dishes, assisting the kitchen with food prep, and ensuring the lounge is clean and welcoming.

What you will bring

• Excellent communication and interpersonal skills.
• Previous experience in customer service or hospitality is a must.
• Ability to work effectively in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.

The lounge is open between 4:45 – 2100 so we need someone who has flexibility to work varying shifts, including evenings, weekends, and holidays. This is a must have.

Overall, as an airline lounge attendant, your goal is to create a positive and memorable experience for passengers, helping to enhance their journey and build loyalty to the airline.

Due to the high number of applications expected, only short-listed applicants will be contacted.

What’s in it for you?

You’ll be part of a friendly organisation who values the part their people play. You’ll see that there’s no place like an airport to work in. A unique, fast-paced environment, bustling with people, it’s a world, where every day brings a new experience. So, you’ll enjoy plenty of variety and development opportunities and you’ll have our full support and training, for the whole of your career journey with us.

How to Apply

Depending on the volume of applications received, we may close this advertisement early, please submit your application as soon as possible.

Apply online with a CV and cover letter that highlights your relevant skills, experience and motivation for joining Menzies Aviation/PlaneBiz. Please note, due to the high volume of applications, we are unable to accept direct or emailed applications and provide feedback to those not shortlisted.

If you require any accommodations or adjustments throughout the recruitment process, please let us know.

Eligibility to work in New Zealand is mandatory – this includes holding a valid work visa that covers the whole period of employment.

Due to high volumes, we are not engaging with recruitment agencies for this role.