Admin/Operations Officer - Flight Operations

POSITION GENERAL SUMMARY

• Planning and allocating the parking bay and gate for each aircraft arriving and departing at KLIA/klia2.
• To update the Flight Information Management System (FIMS) with accurate information at all parts.

ESSENTIAL POSITION FUNCTIONS

• To comply and adhere to company procedures and standards compliances; Integrated Management System (IMS), Malaysia Airports Information Security Policy (MAISP) and Information Security Management System (ISMS) ISO/IEC 27001.
• To follow and comply department Quality Objectives and Standard Operating Procedures (SOP).
• Gate Allocation System (GAS) Planner / Flight Information Management System (FIMS) Controller shall access to GAS Workstation, FIMS Workstation and CCTV Workstation using personal User ID as per registered with Application Management Unit, ITD.
• Responsible to plan and manage bay allocation for all aircraft movement in KLIA.
• To create, check, update and monitor daily airlines flight number, aircraft registration and Schedule Time Arrival Departure (STAD), flight retime, flight delay and flight cancellation through FIMS.
• To insert and update remarks inside GAS Gantt Chart on airport facilities maintenance and closures, VVIP Movements, ad-hoc flight, high-risk flight and others operational requirement as per required.
• To monitor aircraft on-choke/off-choke, PBB docking and undocking, aircraft towing, ground delay, apron and taxiway closures and any other activities that relates with aircraft movement.
• To open and close check-in counter FIDS as requested by the ground handler or airlines.
• To review and response on the incoming notification that relates with aircraft movement and flight time schedule.
• To act wisely and response towards aircraft change, aircraft return to bay and diversion flights by rearranging the bay allocation according to the basic requirement, aircraft configurations and priorities.
• To notify via messages (SITATEX or email) with regards to bay change to relevant parties such as airlines, ground handler, ATC, AOCC, BHS and Terminal Information Counter.
• To notify via messages (SITATEX or email) on aircraft towing requirement to relevant parties such as airlines, ground handler or ATC.
• To record, update FIMS database and inform Duty Executive as well as bay planner on flight delays received from airlines or ground handler.
• To manage conflict or clashes of parking bays arise in the event of aircraft delay and early inbound.
• To liaise with airlines, ground handler and relevant unit in the event of flights delay, aircraft on ground and aircraft towing.
• To ensure flight information displayed at FIDS monitors are updated accurately.
• To assist incoming calls requesting KLIA flight information with courtesy and care manner.
• To brief the incoming shift planner on duty on operational issues such as GAS or FIMS status, TAMS network status, new instructions, latest movement of aircraft/flight or any other operational related matters.
• To report to ITD, ECC or AOCC when there is a disruption with GAS workstation, FIMS workstation, SITATEX system, TAMS Network, CCTV, PABX or any FOC control room facilities.
• To assist daily bay change report preparation and updates.
• To highlight Duty Executive on any related incident or operational disturbances.
• To perform task(s) as per instructed by the superior.
• Shall adhere the company policies and regulations.
• To abide by instruction from immediate superior.
• To demonstrate an employee-oriented company culture that emphasizes quality, continuous improvement and high performance.