Position Title
Assistant Station Head MEL, reporting to Station Head MEL.
Role Purpose
Responsible and accountable to plan and monitor the overall ground operations at the respective station to ensure Malaysia Aviation Group (MAG) flight operations are conducted in a safe, secure manner and in full compliance with all regulatory requirements, company policies, and SOPs. The Assistant Station Head is responsible for ensuring consistent service delivery in accordance with the company's set service standards and meeting or exceeding the company's KPIs related to On-Time Performance (OTP), Mishandled Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.
Key Accountability
- Ensure the airline's ground operations are in full compliance with all safety, security, regulatory requirements and all airline policies, procedures and operating manuals.
- Ensure that handling services provided to Firefly and Malaysia Airlines flights by the Ground Handling Agent (GHA) are performed in accordance with approved standards (including baggage handling, Last Minute Upgrades) and perform mishandled baggage incidental payments where required.
- Ensure the station within region control conforms to Malaysia Civil Aviation Regulations (CAR 2016), Civil Aviation Directives (CAD 6004) issued by the Civil Aviation Authority of Malaysia (CAAM) and Local Authorities' regulations pertaining to occupational health, operational safety and environment laws applicable to Malaysia Aviation Group (MAG) and the service provider, including compliance with the Station Regulatory Audit Process.
- Liaise with various departments at the respective station to ensure smooth handling of Firefly and Malaysia Airlines passengers and aircraft. Manage complaints and claims at the station.
- May be transferred or seconded if needed to a subsidiary, affiliate, related or associate company within the Malaysia Aviation Group.